:root{color-scheme:light;--brand:#1a56b0;--brand-d:#143f84;--bg:#dde3ec;--card:#fff;--ink:#0b1220;--muted:#3d4656;--line:#bcc5d3;--ok:#17713d;--warn:#9a5f00;--bad:#b4232f;
--link:var(--brand);--surface-2:#eef1f6;--input-bg:#fff;--input-border:#7f8aa0;--chip:#d2dae8;--chip-ink:#121d36;--alt-bg:#d2dae8;--alt-ink:#14203d;
--tab-on:#bdd0f6;--internal-bg:#fff6d1;--bulk-bg:#e3ebfd;--bulk-line:#b3c5ee;--col-bg:#d5dbe5;
--s-new-bg:#d3e2fd;--s-new:#163f8a;--s-open-bg:#ffe6bd;--s-open:#6e4500;--s-pending-bg:#e6d9ff;--s-pending:#4a2896;
--s-resolved-bg:#cdeedb;--s-resolved:#0f5530;--s-closed-bg:#dcdcdc;--s-closed:#333;
--p-urgent-bg:#fbd0d4;--p-urgent:#8e1622;--p-high-bg:#ffdcbd;--p-high:#874300;--p-low-bg:#e2e7ef;--p-low:#465063}
/* light theme: cards lift off the page a little */
:root:not([data-theme="dark"]) .card{box-shadow:0 1px 3px rgba(16,24,40,.12)}
*{box-sizing:border-box}
body{margin:0;font:15px/1.5 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;background:var(--bg);color:var(--ink)}
a{color:var(--link);text-decoration:none}a:hover{text-decoration:underline}
header.top{background:var(--header,#12274a);color:#fff;display:flex;align-items:center;gap:20px;padding:0 24px;height:54px}
header.top a{color:#dbe6ff}header.top .brand{font-weight:700;color:#fff;font-size:17px;margin-right:12px;display:flex;align-items:center;gap:14px}.brand-logo{height:26px;width:auto;display:block}.brand-sep{width:1px;height:22px;background:rgba(255,255,255,.28)}.brand-name{font-weight:600;font-size:15px;letter-spacing:.04em;color:#dbe6ff;text-transform:uppercase}
header.top nav{display:flex;gap:16px;flex:1}header.top .who{font-size:13px;color:#b9c8ea}
main{max-width:1150px;margin:24px auto;padding:0 20px}
h1{font-size:22px;margin:0 0 16px}h2{font-size:16px;margin:0 0 10px}
.card{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:18px;margin-bottom:18px}
.grid{display:grid;gap:16px}.g4{grid-template-columns:repeat(4,1fr)}.g2{grid-template-columns:1fr 1fr}.g-main{grid-template-columns:1fr 300px}
@media(max-width:800px){.g4,.g2,.g-main{grid-template-columns:1fr 1fr}.g-main{grid-template-columns:1fr}}
.stat{text-align:center}.stat b{display:block;font-size:30px}.stat span{color:var(--muted);font-size:13px}
.stat.bad b{color:var(--bad)}.stat.warn b{color:var(--warn)}
table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:9px 10px;border-bottom:1px solid var(--line);vertical-align:top}
th{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}
tr:hover td{background:var(--surface-2)}
.badge{display:inline-block;padding:2px 9px;border-radius:99px;font-size:12px;font-weight:600;background:var(--chip);color:var(--chip-ink)}
.s-new{background:var(--s-new-bg);color:var(--s-new)}.s-open{background:var(--s-open-bg);color:var(--s-open)}.s-pending{background:var(--s-pending-bg);color:var(--s-pending)}
.s-resolved{background:var(--s-resolved-bg);color:var(--s-resolved)}.s-closed{background:var(--s-closed-bg);color:var(--s-closed)}
.p-urgent{background:var(--p-urgent-bg);color:var(--p-urgent)}.p-high{background:var(--p-high-bg);color:var(--p-high)}.p-low{background:var(--p-low-bg);color:var(--p-low)}
.overdue{color:var(--bad);font-weight:600;font-size:12px}
.a-spare{background:var(--s-resolved-bg);color:var(--s-resolved)}.a-out{background:var(--s-new-bg);color:var(--s-new)}.a-repair{background:var(--s-open-bg);color:var(--s-open)}.a-retired{background:var(--s-closed-bg);color:var(--s-closed)}
.btn,button{background:var(--brand);color:#fff;border:0;border-radius:7px;padding:8px 14px;font:inherit;cursor:pointer;display:inline-block}
.btn:hover,button:hover{background:var(--brand-d);text-decoration:none}.btn.alt{background:var(--alt-bg);color:var(--alt-ink)}
input,select,textarea{width:100%;font:inherit;padding:8px 10px;border:1px solid var(--input-border);border-radius:7px;background:var(--input-bg);color:var(--ink)}
input[type=checkbox]{width:auto}label{font-weight:600;font-size:13px;display:block;margin:12px 0 4px}
.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:end;margin-bottom:14px}.filters>*{width:auto;min-width:130px}
.tabs a{padding:6px 12px;border-radius:7px;color:var(--ink)}.tabs a.on{background:var(--tab-on);font-weight:600}
.msg{padding:10px 14px;border-radius:8px;margin-bottom:12px;background:var(--s-resolved-bg);color:var(--s-resolved)}.msg.error{background:var(--p-urgent-bg);color:var(--p-urgent)}
.comment{border-left:3px solid var(--line);padding:6px 0 6px 14px;margin:0 0 18px}
.comment.internal{border-color:#e6b800;background:var(--internal-bg);padding-right:10px}.comment.system{border:0;color:var(--muted);font-size:13px;padding:0}
.comment .meta{font-size:12px;color:var(--muted);margin-bottom:3px}.body{white-space:pre-wrap}
.muted{color:var(--muted)}.errorlist{color:var(--bad);list-style:none;padding:0;margin:4px 0}
.helptext{color:var(--muted);font-size:12px}
dl.kv{display:grid;grid-template-columns:110px 1fr;gap:6px 10px;margin:0}dl.kv dt{color:var(--muted);font-size:13px}dl.kv dd{margin:0}
.login{max-width:400px;margin:64px auto;background:linear-gradient(180deg,color-mix(in srgb,var(--brand) 7%,var(--card)),var(--card) 140px);border-radius:16px;padding:28px 28px 22px;box-shadow:0 10px 30px rgba(0,0,0,.12)}
.login-head{text-align:center;margin-bottom:20px}.login-head h1{margin:0 0 6px;font-size:22px}.login-head p{margin:0;font-size:13px}.login-logo{height:54px;width:auto;margin:0 auto 14px;display:block}.logo-on-dark{display:none}
:root[data-theme="dark"] .logo-on-light{display:none}:root[data-theme="dark"] .logo-on-dark{display:block}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]) .logo-on-light{display:none}:root:not([data-theme="light"]) .logo-on-dark{display:block}}
.login-badge{display:inline-block;font-size:11px;font-weight:700;letter-spacing:.14em;text-transform:uppercase;color:var(--brand);background:color-mix(in srgb,var(--brand) 12%,transparent);padding:4px 10px;border-radius:99px;margin-bottom:10px}
.login-google{display:flex;align-items:center;justify-content:center;gap:10px;background:#fff;color:#1d2433;border:1px solid #cfd5e1;border-radius:8px;padding:11px 14px;font-weight:600;text-decoration:none}
.login-google:hover{background:#f4f6fa;text-decoration:none;box-shadow:0 1px 4px rgba(0,0,0,.15)}
.login-pw{margin-top:18px;border-top:1px solid var(--line);padding-top:14px}.login-pw summary{cursor:pointer;color:var(--muted);font-size:13px;text-align:center;list-style:none}
.login-pw summary::-webkit-details-marker{display:none}.login-pw summary:hover{color:var(--link)}.login-pw[open] summary{margin-bottom:6px}
.login-pw p{margin:0}.login-submit{width:100%;margin-top:14px;padding:10px}.login-foot{text-align:center;margin:16px 0 0;font-size:12px}
/* v0.3 additions */
tr.pri-urgent td:first-child,tr.pri-high td:first-child{box-shadow:inset 4px 0 0 var(--bad)}tr.pri-high td:first-child{box-shadow:inset 4px 0 0 #e08a1e}
th a{color:inherit}th a:hover{color:var(--link)}
.avatar{display:inline-grid;place-items:center;width:24px;height:24px;border-radius:50%;background:var(--brand);color:#fff;font-size:11px;font-weight:700;vertical-align:middle}
.bulkbar{background:var(--bulk-bg);border:1px solid var(--bulk-line);border-radius:8px;padding:8px 12px;margin-bottom:10px;display:flex;gap:8px;align-items:center}
.bulkbar[hidden]{display:none}.bulkbar select{width:auto}
.board{display:flex;gap:14px;overflow-x:auto;align-items:flex-start;padding-bottom:12px}
.board .col{background:var(--col-bg);border-radius:10px;min-width:280px;width:280px;padding:10px}.colhead{margin-bottom:8px}
.tcard{display:block;background:var(--card);border:1px solid var(--line);border-left:4px solid var(--line);border-radius:8px;padding:8px 10px;margin-bottom:8px;color:var(--ink)}
.tcard:hover{text-decoration:none;border-color:var(--brand)}.tcard.pri-urgent{border-left-color:var(--bad)}.tcard.pri-high{border-left-color:#e08a1e}
.bar-c{fill:var(--brand)}.bar-r{fill:var(--ok)}.key{display:inline-block;width:10px;height:10px;border-radius:2px;vertical-align:middle}.key.c{background:var(--brand)}.key.r{background:var(--ok)}
/* new-ticket pop-up */
.modal-head{display:flex;justify-content:space-between;align-items:center;padding:14px 20px;border-bottom:1px solid var(--line)}.modal-head h2{margin:0;font-size:18px}
.modal-body{padding:6px 20px 14px}
.modal-foot{display:flex;justify-content:flex-end;gap:8px;padding:12px 20px;border-top:1px solid var(--line);background:var(--surface-2)}

/* dark mode: follows the system by default (auto); the toggle in the header sets data-theme to light/dark */
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){color-scheme:dark;--bg:#0e131d;--card:#161d2b;--ink:#e4e9f2;--muted:#97a3ba;--line:#283248;--ok:#4cc38a;--warn:#e0a030;--bad:#ff6b78;
--link:color-mix(in srgb,var(--brand) 55%,#fff);--surface-2:#1b2333;--input-bg:#0f1624;--input-border:#35425c;--chip:#232d42;--chip-ink:#c5d0e6;--alt-bg:#26314a;--alt-ink:#dbe4f5;
--tab-on:#263554;--internal-bg:#2b2610;--bulk-bg:#1c2740;--bulk-line:#2f4066;--col-bg:#111827;
--s-new-bg:#1b2e52;--s-new:#9cc0ff;--s-open-bg:#3a2d10;--s-open:#f3c36b;--s-pending-bg:#2e2352;--s-pending:#c4aaff;
--s-resolved-bg:#143324;--s-resolved:#6fdfa5;--s-closed-bg:#2a2f3a;--s-closed:#aab3c4;
--p-urgent-bg:#4a1a21;--p-urgent:#ff9aa4;--p-high-bg:#432a12;--p-high:#ffbf80;--p-low-bg:#222a3a;--p-low:#a9b4c9}}
:root[data-theme="dark"]{color-scheme:dark;--bg:#0e131d;--card:#161d2b;--ink:#e4e9f2;--muted:#97a3ba;--line:#283248;--ok:#4cc38a;--warn:#e0a030;--bad:#ff6b78;
--link:color-mix(in srgb,var(--brand) 55%,#fff);--surface-2:#1b2333;--input-bg:#0f1624;--input-border:#35425c;--chip:#232d42;--chip-ink:#c5d0e6;--alt-bg:#26314a;--alt-ink:#dbe4f5;
--tab-on:#263554;--internal-bg:#2b2610;--bulk-bg:#1c2740;--bulk-line:#2f4066;--col-bg:#111827;
--s-new-bg:#1b2e52;--s-new:#9cc0ff;--s-open-bg:#3a2d10;--s-open:#f3c36b;--s-pending-bg:#2e2352;--s-pending:#c4aaff;
--s-resolved-bg:#143324;--s-resolved:#6fdfa5;--s-closed-bg:#2a2f3a;--s-closed:#aab3c4;
--p-urgent-bg:#4a1a21;--p-urgent:#ff9aa4;--p-high-bg:#432a12;--p-high:#ffbf80;--p-low-bg:#222a3a;--p-low:#a9b4c9}
:root[data-theme="dark"] .axis{fill:var(--muted)}
.theme-btn{background:transparent!important;border:1px solid rgba(255,255,255,.35);color:#dbe6ff;padding:3px 10px;border-radius:99px;font-size:12px}
.theme-btn:hover{background:rgba(255,255,255,.12)!important}

.banner{padding:10px 14px;border-radius:8px;margin:0 0 12px;border:1px solid var(--input-border);background:var(--chip);color:var(--chip-ink)}
.banner-warning{background:#fff4d6;color:#5c4400;border-color:#e6c76b}
.banner-outage{background:#fde3e1;color:#7a1a14;border-color:#e59a95}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]) .banner-warning{background:#3a3014;color:#f3dc9a;border-color:#6b5a20}
:root:not([data-theme="light"]) .banner-outage{background:#3d1916;color:#f6b8b3;border-color:#7a2b26}}
:root[data-theme="dark"] .banner-warning{background:#3a3014;color:#f3dc9a;border-color:#6b5a20}
:root[data-theme="dark"] .banner-outage{background:#3d1916;color:#f6b8b3;border-color:#7a2b26}

.acc{display:grid;grid-template-rows:0fr;transition:grid-template-rows .25s ease;margin-bottom:0}.acc.open{grid-template-rows:1fr;margin-bottom:16px}.acc-inner{overflow:hidden;min-height:0}.acc .card{margin-bottom:0}
@media (prefers-reduced-motion:reduce){.acc{transition:none}}
.compact .modal-head{padding:8px 14px}.compact .modal-head h2{font-size:15px}
.compact .modal-body{padding:2px 14px 8px}.compact label{margin:8px 0 2px;font-size:12px}.compact label.inline{font-weight:500;margin-top:14px}
.compact input,.compact select,.compact textarea{padding:5px 8px;font-size:14px}.compact textarea{min-height:0}
.compact .modal-foot{padding:8px 14px}.compact .msg{margin:6px 0;padding:6px 10px}
.fgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:0 12px}.fgrid .span2{grid-column:1/-1}
.compactcard{padding:12px 14px}.compactcard h2{font-size:15px;margin:0 0 6px}.compactcard label{margin:6px 0 2px;font-size:12px}
.compactcard input,.compactcard select{padding:5px 8px;font-size:14px}.compactcard .fgrid{grid-template-columns:1fr 1fr}

.md{line-height:1.55}.md h1,.md h2,.md h3{margin:1.2em 0 .4em}.md h2{border-bottom:1px solid var(--input-border);padding-bottom:4px}
.md pre{background:color-mix(in srgb,var(--ink) 6%,transparent);padding:10px 12px;border-radius:6px;overflow-x:auto;font-size:13px;line-height:1.35}
.md code{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:.92em}.md :not(pre)>code{background:color-mix(in srgb,var(--ink) 8%,transparent);padding:1px 4px;border-radius:4px}
.md table{border-collapse:collapse;margin:10px 0;display:block;overflow-x:auto}.md th,.md td{border:1px solid var(--input-border);padding:6px 10px;text-align:left;vertical-align:top}
.md th{background:color-mix(in srgb,var(--ink) 6%,transparent)}.md ul,.md ol{padding-left:24px}

.ss{position:relative}.ss-list{position:absolute;z-index:30;left:0;right:0;top:100%;margin:2px 0 0;padding:4px 0;list-style:none;max-height:260px;overflow:auto;background:var(--input-bg);border:1px solid var(--input-border);border-radius:7px;box-shadow:0 6px 18px rgba(0,0,0,.18)}
.ss-list li{padding:6px 10px;cursor:pointer;font-size:14px}.ss-list li.on,.ss-list li:hover{background:var(--brand);color:#fff}.ss-list li.none{cursor:default;color:var(--muted,#667);background:none}

/* ===== Ticket workspace (split pane) ===== */
main.ws-main{max-width:none;margin:0;padding:0}
main.ws-main>.msg,main.ws-main>.banner{margin:8px 16px}
.ws{--ws-left:400px;display:grid;grid-template-columns:var(--ws-left) 0 minmax(0,1fr);height:calc(100vh - 56px - var(--dash-h,0px));min-height:420px;background:var(--bg)}
.ws-left{display:flex;flex-direction:column;min-height:0;min-width:0;border-right:1px solid var(--line);background:var(--bg)}
.ws-topbar{background:var(--card);border-bottom:1px solid var(--line);padding:10px 12px 0}
.ws-searchrow{display:flex;gap:8px;align-items:center}
.ws-search{position:relative;flex:1;display:flex;align-items:center;margin:0}
.ws-search>span{position:absolute;left:10px;color:var(--muted);font-size:15px}
.ws-search input{padding:7px 52px 7px 28px;font-size:14px}
.ws-search kbd,.ws-hints,.ws kbd,.ws-placeholder kbd{font-size:11px}
.ws-search kbd{position:absolute;right:8px;border:1px solid var(--line);border-radius:5px;padding:1px 5px;color:var(--muted);background:var(--card);font-family:inherit}
.ws-filter-btn{white-space:nowrap}
.ws-filterbox{display:flex;flex-wrap:wrap;gap:6px;padding:10px 0 2px}
.ws-filterbox[hidden]{display:none}
.ws-filterbox select,.ws-filterbox input{width:auto;max-width:48%;flex:1 1 120px;padding:4px 8px;font-size:13px}
.ws-clear{background:none;color:var(--brand);padding:4px 6px;font-size:12px;font-weight:600}
.ws-export{margin-left:auto;display:flex;gap:6px;align-items:center}.ws-export select{flex:0 1 auto}
.ws-tabs{display:flex;gap:2px;overflow-x:auto;margin:8px -4px 0;scrollbar-width:none}
.ws-tabs::-webkit-scrollbar{display:none}
.ws-tab{display:flex;align-items:center;gap:6px;white-space:nowrap;padding:7px 10px;border-bottom:2px solid transparent;color:var(--muted);font-weight:600;font-size:13px}
.ws-tab:hover{color:var(--ink);text-decoration:none}
.ws-tab.on{color:var(--brand);border-color:var(--brand)}
.ws-count{display:inline-block;min-width:18px;text-align:center;padding:0 6px;border-radius:99px;background:var(--chip);color:var(--chip-ink);font-size:11px;font-weight:700;line-height:18px}
.ws-tab.warn .ws-count{background:var(--p-urgent-bg);color:var(--p-urgent)}
.ws-bulkform{display:flex;flex-direction:column;flex:1;min-height:0;margin:0}
.ws-bulkbar{margin:8px 12px 0;border-radius:8px}
.ws-queue{flex:1;min-height:0;overflow-y:auto;padding:10px 12px;scrollbar-width:thin}
.ws-cards{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}
.ws-card{position:relative;background:var(--card);border:1px solid var(--line);border-radius:12px;transition:border-color .12s,box-shadow .12s}
.ws-card:hover{border-color:color-mix(in srgb,var(--brand) 45%,var(--line));box-shadow:0 1px 6px rgba(0,0,0,.07)}
.ws-card.on{border-color:var(--brand);background:color-mix(in srgb,var(--brand) 8%,var(--card));box-shadow:0 0 0 1px var(--brand)}
.ws-card.pri-urgent{border-left:3px solid var(--bad)}.ws-card.pri-high{border-left:3px solid #e08a1e}
.ws-link{display:flex;gap:10px;padding:10px 12px;color:inherit}.ws-link:hover{text-decoration:none}
.ws-check{position:absolute;top:8px;right:8px;width:auto;opacity:0;margin:0}
.ws-card:hover .ws-check,.ws-check:checked{opacity:1}
.ws-body{min-width:0;flex:1;display:flex;flex-direction:column;gap:3px}
.ws-row1{display:flex;justify-content:space-between;gap:8px;align-items:baseline}
.ws-who{font-weight:600;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ws-time{font-size:11px;color:var(--muted);flex:none;padding-right:18px}
.ws-subject{font-size:14px;font-weight:500;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.ws-preview{font-size:12px;color:var(--muted);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.ws-cat{background:transparent;border:1px solid var(--line);color:var(--muted)}
.ws-turn{font-size:11px;color:var(--muted)}.ws-turn.us{color:var(--brand);font-weight:600}
.ws-cnt{font-size:11px}.ws-an{font-size:11px;margin-left:4px}.ws-assignee{display:inline-flex;align-items:center}
.ws-pills{display:flex;flex-wrap:wrap;gap:5px;margin-top:3px}.ws-pills .badge{font-size:11px;padding:1px 8px}
.ws-overdue{background:var(--p-urgent-bg);color:var(--p-urgent)}
.td-muted{background:#f3f4f6;color:#4b5563}
.ws-foot{display:flex;align-items:center;gap:6px;margin-top:5px;padding-top:6px;border-top:1px solid var(--line);font-size:11px;color:var(--muted)}
.ws-district{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}
.ws-assignee{margin-left:auto;flex:none}
.ws-empty{display:grid;gap:4px;text-align:center;padding:50px 20px;color:var(--muted)}.ws-empty b{color:var(--ink)}
.ws-pager{display:flex;justify-content:space-between;align-items:center;padding:10px 4px;font-size:12px}
.ws-hints{padding:6px 12px;border-top:1px solid var(--line);color:var(--muted);background:var(--card)}
.av{display:inline-grid;place-items:center;width:34px;height:34px;flex:none;border-radius:50%;color:#fff;font-size:12px;font-weight:700}
.av-sm{width:22px;height:22px;font-size:9px}.av-none{background:none;border:1px dashed var(--muted);color:var(--muted)}
.av0{background:#e5484d}.av1{background:#e5833d}.av2{background:#c98a00}.av3{background:#2f9e6b}.av4{background:#1f9c9c}.av5{background:#2f7fd1}.av6{background:#5b62d6}.av7{background:#8a5bd6}.av8{background:#c4459f}
.ws-pane{min-width:0;min-height:0;overflow:hidden;background:var(--card);display:flex;flex-direction:column;position:relative}
.ws-pane>#new-ticket-panel{flex:none;margin:0}.ws-pane>#new-ticket-panel.open{margin:12px}
.ws-pane>#ws-ticket{flex:1;min-height:0;display:flex;flex-direction:column}
.ws-pane>#ws-ticket>.msg{margin:10px 16px 0}
.ws-placeholder{flex:1;display:grid;place-items:center;text-align:center}.ws-placeholder[hidden]{display:none}
.ws-ph-icon{font-size:30px;width:56px;height:56px;line-height:56px;margin:0 auto 10px;border-radius:16px;background:var(--chip);color:var(--muted)}
.ws-placeholder kbd{border:1px solid var(--line);border-radius:4px;padding:0 5px}

/* ticket detail (full page and in the pane) */
.td-head{display:flex;gap:12px;align-items:flex-start;padding:14px 20px;border-bottom:1px solid var(--line)}
.td-title{flex:1;min-width:0}.td-title h1{font-size:19px;margin:2px 0 8px;line-height:1.3}
.td-meta{font-size:12px}.td-pills{display:flex;flex-wrap:wrap;gap:6px;align-items:center;font-size:12px}
.td-quick{margin:0}.btn.ok{background:var(--ok)}.td-back{display:none}
.td-body{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:0}
.td-main{padding:18px 20px;min-width:0}.td-side{padding:16px;background:color-mix(in srgb,var(--bg) 60%,var(--card));border-left:1px solid var(--line)}
.td-side .card{margin-bottom:12px}
.thread{display:flex;flex-direction:column;gap:12px;margin-bottom:16px}
.m{display:flex;gap:10px;align-items:flex-start}.m-main{min-width:0;flex:1}
.m-meta{font-size:13px;margin-bottom:2px;line-height:1.3}.m-meta .muted{font-size:12px;margin-left:4px}
.m-body{background:var(--chip);border-radius:4px 12px 12px 12px;padding:7px 12px;overflow-wrap:anywhere;line-height:1.45}
.m.tech .m-body{background:color-mix(in srgb,var(--brand) 11%,var(--card))}
.m-body.note{background:var(--internal-bg);border:1px solid #e6b800}
.m-tag{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;padding:1px 6px;border-radius:4px;background:#f3dc9a;color:#5b4500}
.m-att{font-size:13px;margin-top:4px}
.m-sys{display:flex;align-items:center;gap:10px;color:var(--muted);font-size:12px}
.m-sys:before,.m-sys:after{content:"";flex:1;height:1px;background:var(--line)}
.td-compose{border:1px solid var(--line);border-radius:12px;padding:10px 12px;background:var(--card)}
.td-compose:focus-within{border-color:var(--brand);box-shadow:0 0 0 2px color-mix(in srgb,var(--brand) 20%,transparent)}
.td-compose.is-note{background:var(--internal-bg);border-color:#e6b800}
.td-compose textarea{border:0;background:transparent;box-shadow:none;padding:6px 2px;min-height:90px;resize:vertical}
.td-compose textarea:focus{outline:none}
.td-modes{display:flex;gap:4px;align-items:center;margin-bottom:4px}
.td-modes [data-note-toggle]{display:none}.ws-pane .td-modes [data-note-toggle]{display:inline-block}  /* Reply/Note tabs work in the ticket pane; AI and canned work everywhere */
.td-modes button{background:none;color:var(--muted);padding:4px 10px;border-radius:6px;font-size:13px;font-weight:600}
.td-modes button.on{color:var(--brand);background:color-mix(in srgb,var(--brand) 12%,transparent)}
.td-compose.is-note .td-modes button.on{color:#7a5a00;background:#f3dc9a}
.td-canned{margin-left:auto;width:auto;font-size:12px;padding:3px 6px}
.td-compose-foot{display:flex;flex-wrap:wrap;gap:10px 16px;align-items:center;margin-top:6px;font-size:13px}
.td-compose-foot label{display:flex;align-items:center;gap:6px;margin:0;font-weight:400}
.td-compose-foot input[type=checkbox]{width:auto}.td-compose-foot input[type=file]{width:auto;font-size:12px;padding:0;border:0;background:none}
.ws-pane .td-internal-cb{display:none}
.td-sendgrp{margin-left:auto;display:inline-flex;gap:6px}.td-send{margin-left:0}.td-hint{font-size:11px;margin-top:4px}
/* in the pane: two independent scroll areas */
.ws-pane .td{display:flex;flex-direction:column;height:100%;min-height:0}
.ws-pane .td-head{flex:none}.ws-pane .td-body{flex:1;min-height:0}
.ws-pane .td-main,.ws-pane .td-side{overflow-y:auto;min-height:0;scrollbar-width:thin}
@media(max-width:1099px){
 .td-body{grid-template-columns:1fr}.ws-pane .td-body{display:block;overflow-y:auto}
 .ws-pane .td-main,.ws-pane .td-side{overflow:visible}.td-side{border-left:0;border-top:1px solid var(--line)}}
@media(max-width:1023px){
 .ws{grid-template-columns:1fr;height:calc(100vh - 56px - var(--dash-h,0px))}
 .ws[data-view=detail] .ws-left{display:none}.ws[data-view=list] .ws-pane{display:none}
 .td-back{display:inline-block}.td-head{padding:12px 14px;flex-wrap:wrap}}

/* tile pickers (e.g. Assign to on the New Ticket form) */
.tiles{display:flex;flex-wrap:wrap;gap:6px}
.tiles>div{margin:0}
.tiles label{position:relative;display:inline-flex;align-items:center;margin:0;padding:5px 13px;border:1px solid var(--line);border-radius:99px;background:var(--card);color:var(--ink);font-size:13px;font-weight:500;cursor:pointer;user-select:none}
.tiles label:hover{border-color:var(--brand)}
.tiles input{position:absolute;opacity:0;width:0;height:0;margin:0;padding:0}
.tiles label:has(input:checked){background:var(--brand);border-color:var(--brand);color:#fff}
.tiles label:has(input:focus-visible){outline:2px solid var(--brand);outline-offset:2px}

.ws-resizer{position:relative;width:0;z-index:5;cursor:col-resize}
.ws-resizer::before{content:"";position:absolute;top:0;bottom:0;left:-5px;width:10px}
.ws-resizer::after{content:"";position:absolute;top:50%;left:-2px;width:4px;height:44px;margin-top:-22px;border-radius:4px;background:var(--line);transition:background .12s}
.ws-resizer:hover::after,.ws-resizer:focus-visible::after,.ws.resizing .ws-resizer::after{background:var(--brand)}
.ws.resizing{user-select:none;cursor:col-resize}
.td-presence{flex:none;padding:7px 16px;font-size:13px;background:var(--chip);color:var(--chip-ink);border-bottom:1px solid var(--line)}
.td-presence.typing{background:#fff3cd;color:#7a5200;font-weight:600}
.ws-help{position:fixed;inset:0;z-index:50;background:rgba(0,0,0,.4);display:flex;align-items:center;justify-content:center}
.ws-help-card{background:var(--card);color:var(--ink);border-radius:12px;padding:18px 22px;max-width:440px;box-shadow:0 10px 40px rgba(0,0,0,.3)}
.ws-help-card dl{display:grid;grid-template-columns:auto 1fr;gap:6px 14px;margin:10px 0 0;font-size:13px}.ws-help-card dd{margin:0}.ws-help-card dt{text-align:right}
@media(max-width:1023px){.ws-resizer{display:none}}

/* ticket sidebar */
.td-side .sb{padding:14px 16px;border-radius:12px}
.sb-h{margin:0 0 10px;font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--muted)}
.td-side .kv{grid-template-columns:84px 1fr;gap:8px 10px;align-items:center}
.td-side .kv dt{font-size:12px}.td-side .kv dd{font-size:13px;display:flex;flex-wrap:wrap;gap:4px 6px;align-items:center}
.sb-who{display:inline-flex;align-items:center;gap:5px;background:var(--chip);border-radius:99px;padding:1px 9px 1px 2px;font-size:12px;font-weight:600}
.sb-ok{color:var(--ok);font-weight:600}
.sb-two{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:12px}
.sb-f{margin-bottom:12px}.sb-l{display:block;font-size:12px;font-weight:600;color:var(--muted);margin-bottom:5px}
.td-side select{width:100%;padding:7px 9px;border-radius:8px;font-size:13px}
.td-side .tiles label{padding:3px 10px;font-size:12px}
.sb-save{width:100%;margin-top:2px;padding:9px 0;border-radius:9px;font-weight:600}
.sb-more{display:flex;flex-wrap:wrap;gap:8px;align-items:flex-start;margin-top:10px;padding-top:10px;border-top:1px solid var(--line)}
.sb-more form{margin:0}.sb-more .btn{padding:6px 12px;font-size:12px}
.sb-merge summary{cursor:pointer;font-size:12px;color:var(--muted);padding:6px 4px;list-style:none}.sb-merge summary::-webkit-details-marker{display:none}
.sb-merge summary:hover{color:var(--brand)}
.sb-merge form{display:flex;gap:6px;margin-top:6px}.sb-merge input{width:110px;padding:6px 8px;font-size:12px}
.td-side label[hidden]{display:none}
.td-side .filters{flex-wrap:nowrap;gap:6px}.td-side .filters input{flex:1;min-width:0;padding:7px 9px;font-size:13px}.td-side .filters .btn{flex:none;padding:7px 14px}

/* loading feedback */
@keyframes hd-rot{to{transform:rotate(360deg)}}
.hd-spin{display:inline-block;width:.9em;height:.9em;margin-right:.55em;vertical-align:-.12em;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;animation:hd-rot .7s linear infinite}
button.is-busy,.btn.is-busy{pointer-events:none;cursor:progress;opacity:.9}
form.is-busy button{pointer-events:none}
.hd-bar{position:fixed;top:0;left:0;height:3px;width:0;background:var(--brand);z-index:200;opacity:0;transition:opacity .15s}
.hd-bar.on{opacity:1;animation:hd-bar 18s cubic-bezier(.1,.6,.2,1) forwards}
@keyframes hd-bar{from{width:0}to{width:92%}}
@media(prefers-reduced-motion:reduce){.hd-spin{animation-duration:2s}}

table.sortable th{white-space:nowrap}.sortlink{color:inherit;text-decoration:none}.sortlink:hover{color:var(--brand)}.sortlink.on{color:var(--brand)}
.kb-copy{position:absolute;top:6px;right:6px;padding:2px 8px;font-size:11.5px;background:var(--card,#fff);color:inherit;border:1px solid var(--input-border);border-radius:5px;cursor:pointer;opacity:.75}.kb-copy:hover{opacity:1}
/* list-page filters (the kb-* board styles below are unused since Projects was removed) */
.kb-top{display:flex;align-items:center;justify-content:space-between;gap:14px;flex-wrap:wrap;margin-bottom:14px}
.kb-filters{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.kb-filters input,.kb-filters select{width:auto;padding:7px 10px}
.kb-board{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;overflow-x:auto;padding-bottom:8px;align-items:start}
.kb-col{background:color-mix(in srgb,var(--line) 35%,var(--card));border:1px solid var(--line);border-radius:12px;padding:10px;min-height:140px;transition:box-shadow .15s,border-color .15s}
.kb-col.over{border-color:var(--brand);box-shadow:0 0 0 2px color-mix(in srgb,var(--brand) 25%,transparent)}
.kb-col header{display:flex;align-items:center;gap:8px;margin-bottom:10px;font-size:13px}
.kb-count{background:var(--line);color:var(--muted);border-radius:99px;font-size:11px;padding:1px 8px;font-weight:700}
.kb-add{margin-left:auto;width:24px;height:24px;border-radius:6px;display:grid;place-items:center;color:var(--muted);font-size:18px;line-height:1}.kb-add:hover{background:var(--line);text-decoration:none}
.kb-dot{width:9px;height:9px;border-radius:50%;background:#8a94a8}.kb-planned{background:#6b7ee0}.kb-active{background:#1f8a4c}.kb-blocked{background:#c62f3c}.kb-done{background:#2a9d8f}
.kb-cards{display:flex;flex-direction:column;gap:8px;min-height:40px}
.kb-card{background:var(--card);border:1px solid var(--line);border-left:4px solid var(--line);border-radius:9px;padding:10px 11px;cursor:grab;box-shadow:0 1px 2px rgba(0,0,0,.05)}
.kb-card:hover{box-shadow:0 4px 12px rgba(0,0,0,.12)}.kb-card.dragging{opacity:.45}
.kb-card.pr-high{border-left-color:var(--bad)}.kb-card.pr-normal{border-left-color:var(--brand)}
.kb-title{font-weight:650;color:var(--ink);display:block}.kb-title:hover{color:var(--link);text-decoration:none}
.kb-desc{margin:4px 0 0;font-size:12.5px;color:var(--muted)}
.kb-meta{display:flex;gap:6px;flex-wrap:wrap;align-items:center;margin-top:8px}
.kb-chip{font-size:11px;font-weight:600;background:var(--line);color:var(--muted);border-radius:99px;padding:2px 8px}.kb-chip.kb-high{background:color-mix(in srgb,var(--bad) 16%,transparent);color:var(--bad)}.kb-chip.kb-late{background:var(--bad);color:#fff}
.kb-who{margin-left:auto;width:24px;height:24px;border-radius:50%;background:var(--brand);color:#fff;font-size:10px;font-weight:700;display:grid;place-items:center}
@media(max-width:900px){.kb-board{grid-template-columns:repeat(5,260px)}}

/* header dropdowns */
header.top nav.mainnav{display:flex;gap:4px;flex:1;align-items:center}header.top nav.mainnav>a,.dd-btn{color:#dbe6ff;padding:7px 11px;border-radius:8px;font-size:14px;font-weight:500;background:none;display:inline-flex;align-items:center;gap:5px}
header.top nav.mainnav>a:hover,.dd-btn:hover,.dd.open>.dd-btn{background:rgba(255,255,255,.12);color:#fff;text-decoration:none}
.dd{position:relative}.dd-caret{font-size:10px;opacity:.7}
.dd-menu{display:none;position:absolute;top:calc(100% + 6px);left:0;min-width:190px;background:var(--card);color:var(--ink);border:1px solid var(--line);border-radius:12px;padding:6px;box-shadow:0 14px 34px rgba(0,0,0,.28);z-index:60}
.dd.open>.dd-menu{display:block}
.dd-menu a{display:block;color:var(--ink);padding:8px 12px;border-radius:8px;font-size:14px}.dd-menu a:hover{background:var(--line);text-decoration:none;color:var(--ink)}
.dd-menu-wide{min-width:280px}.dd-filter{width:100%;margin:2px 0 6px;padding:8px 10px}
.dd-list{max-height:320px;overflow:auto;display:flex;flex-direction:column}
.dd-list button{background:none;color:var(--ink);text-align:left;border-radius:8px;padding:8px 12px;font-size:14px;font-weight:500;display:block;width:100%}
.dd-list button:hover{background:var(--line)}.dd-list button.on{background:color-mix(in srgb,var(--brand) 16%,transparent);font-weight:700}.dd-list button[hidden]{display:none}
.dd-none{padding:8px 12px;margin:0}
.district-pill{background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.22);color:#fff!important;border-radius:99px;padding:5px 12px!important;font-weight:600!important}
.dp-dot{width:8px;height:8px;border-radius:50%;background:#6ee7a8}.dp-name{max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
@media(max-width:900px){header.top{flex-wrap:wrap;height:auto;padding:8px 14px}header.top nav.mainnav{flex-wrap:wrap;order:5;flex-basis:100%}}
/* settings tabs */
.stabs{margin:0 0 16px}.stabs-groups{display:flex;gap:4px;flex-wrap:wrap;border-bottom:1px solid var(--line)}
.stabs-groups a{padding:9px 14px;color:var(--muted);font-weight:600;font-size:14px;border-bottom:2px solid transparent;margin-bottom:-1px}.stabs-groups a:hover{color:var(--ink);text-decoration:none}
.stabs-groups a.on{color:var(--brand);border-bottom-color:var(--brand)}
.stabs-items{display:flex;gap:6px;flex-wrap:wrap;padding:10px 0 0}.stabs-items a{padding:5px 12px;border-radius:99px;color:var(--ink);font-size:13px;background:var(--line)}.stabs-items a:hover{text-decoration:none;filter:brightness(.96)}
.stabs-items a.on{background:var(--brand);color:#fff;font-weight:600}
/* dashboard accordion + trend */
.dash-acc{background:var(--bg);border-bottom:1px solid var(--line);padding:14px 16px 4px;max-height:min(58vh,540px);overflow:auto}
.dash-acc[hidden]{display:none}.dash-acc .grid{margin-bottom:12px}.dash-acc .card{margin-bottom:12px}
.dash-caret{display:inline-block;transition:transform .2s}#dash-toggle.open .dash-caret{transform:rotate(180deg)}
.trend-head{display:flex;justify-content:space-between;align-items:center}.trend-head h2{margin:0}.trend-key{display:flex;gap:14px;font-size:12px;color:var(--muted)}.trend-key i{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:5px}
.k-this{background:var(--brand)}.k-last{background:color-mix(in srgb,var(--muted) 55%,transparent)}
.trend-stats{display:flex;gap:28px;flex-wrap:wrap;margin:12px 0}.trend-stats div{display:flex;flex-direction:column}.trend-stats b{font-size:26px}.trend-stats small{color:var(--muted)}
.trend em{font-style:normal;font-weight:700}.trend em.up{color:var(--ok)}.trend em.down{color:var(--bad)}
.trend-bars{display:grid;grid-template-columns:repeat(12,1fr);gap:8px;height:130px;align-items:end}.tb{display:flex;flex-direction:column;align-items:center;height:100%;justify-content:flex-end}
.tb-pair{display:flex;gap:3px;align-items:flex-end;height:calc(100% - 18px);width:100%;justify-content:center}.tb-pair span{width:38%;max-width:18px;border-radius:4px 4px 0 0;min-height:2px}
.tb-this{background:var(--brand)}.tb-last{background:color-mix(in srgb,var(--muted) 55%,transparent)}.tb small{color:var(--muted);font-size:11px;margin-top:4px}
header.top .dd-menu a{color:var(--ink)}header.top .dd-menu a:hover{color:var(--ink)}
.ws-searchrow{gap:6px}.ws-searchrow .btn{padding:7px 10px;font-size:13px;white-space:nowrap}.ws-search{min-width:96px}.ws-search kbd{display:none}.ws-search input{padding-right:10px}
/* compact dashboard strip */
.dash-acc{padding:8px 14px;max-height:min(40vh,260px)}
.dc{display:grid;grid-template-columns:auto minmax(0,1fr) minmax(260px,340px);gap:18px;align-items:center}
.dc-stats{display:flex;gap:8px}.dc-stat{display:flex;flex-direction:column;align-items:center;min-width:74px;padding:6px 10px;border:1px solid var(--line);border-radius:10px;background:var(--card);color:var(--ink)}
.dc-stat:hover{text-decoration:none;border-color:var(--brand)}.dc-stat b{font-size:22px;line-height:1.1;color:var(--brand)}.dc-stat span{font-size:11px;color:var(--muted)}
.dc-stat.warn b{color:var(--warn)}.dc-stat.bad b{color:var(--bad)}
.dc-breakdown{display:flex;flex-direction:column;gap:6px;min-width:0}.dc-breakdown>div{display:flex;flex-wrap:wrap;gap:5px;align-items:center}
.dc-breakdown small{width:56px;color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.05em}
.dc-chip{font-size:12px;background:var(--line);border-radius:99px;padding:2px 9px}.dc-chip b{margin-left:3px}.dc-warn{font-size:12px;color:var(--bad);font-weight:600}
.dc-trend-top{display:flex;justify-content:space-between;align-items:center;font-size:13px}.dc-trend-nums{display:flex;gap:14px;font-size:12px;color:var(--muted);margin:2px 0 4px}.dc-trend-nums b{color:var(--ink);font-size:15px}
.dc-bars{height:44px;gap:3px;margin-top:2px}.dc-bars .tb small{display:none}.dc-bars .tb-pair{height:100%}.dc-bars .tb-pair span{max-width:9px}
@media(max-width:1000px){.dc{grid-template-columns:1fr}.dash-acc{max-height:60vh}}
.td-back-page{align-self:flex-start;white-space:nowrap}
.dc-line{width:100%;height:48px;display:block;overflow:visible}.dc-line polyline{fill:none;stroke-linejoin:round;stroke-linecap:round;vector-effect:non-scaling-stroke}
.ln-last{stroke:color-mix(in srgb,var(--muted) 60%,transparent);stroke-width:2;stroke-dasharray:4 3}.ln-this{stroke:var(--brand);stroke-width:2.5}.ln-dot{fill:var(--brand)}
.dc-months{display:flex;justify-content:space-between;font-size:10px;color:var(--muted);margin-top:2px}
.dev-box{margin:6px 0 4px;padding:10px 12px;border:1px solid var(--line);border-radius:10px;background:color-mix(in srgb,var(--line) 30%,transparent)}.dev-box ul{list-style:none;padding:0;margin:4px 0;display:flex;gap:16px;flex-wrap:wrap}.dev-box li label{display:flex;gap:6px;align-items:center;margin:0;font-weight:500}
/* ticket: compact facts row above the thread (was the Details card) */
.td-facts{display:flex;flex-wrap:wrap;gap:6px 18px;align-items:center;font-size:12px;padding:9px 14px;margin:-4px 0 22px;background:color-mix(in srgb,var(--brand) 6%,var(--card));border:1px solid var(--line);border-left:3px solid var(--brand);border-radius:10px;box-shadow:0 1px 2px rgba(16,24,40,.04)}
.td-fact{display:inline-flex;align-items:center;gap:5px;flex-wrap:wrap}
.td-fl{color:var(--muted);font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.04em}
.td-facts .sb-who{font-size:11px}
.td-timelog{position:relative}.td-timelog summary{cursor:pointer;list-style:none;display:inline-flex;gap:5px;align-items:center}
.td-timelog summary::-webkit-details-marker{display:none}.td-timelog summary:hover{color:var(--brand)}
.td-pop{position:absolute;z-index:20;top:100%;left:0;margin-top:4px;min-width:260px;max-width:360px;max-height:240px;overflow:auto;background:var(--card);border:1px solid var(--line);border-radius:10px;padding:8px 10px;box-shadow:0 8px 24px rgba(0,0,0,.15);font-size:12px;display:grid;gap:4px}
/* time next to Send */
.td-time-in{display:inline-flex;align-items:center;gap:4px;color:var(--muted)}
.td-time-in select{width:auto;font-size:12px;padding:3px 6px}
/* "Also working on it" checkbox dropdown */
.sb-dd{position:relative}
.sb-dd summary{list-style:none;cursor:pointer;border:1px solid var(--line);border-radius:8px;padding:7px 24px 7px 9px;font-size:13px;background:var(--card);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;position:relative}
.sb-dd summary::-webkit-details-marker{display:none}
.sb-dd summary::after{content:"▾";position:absolute;right:8px;top:50%;transform:translateY(-50%);color:var(--muted);font-size:11px}
.sb-dd[open] summary{border-color:var(--brand)}
.sb-ddlist{position:absolute;z-index:20;top:100%;right:0;left:0;min-width:180px;margin-top:4px;max-height:240px;overflow:auto;background:var(--card);border:1px solid var(--line);border-radius:10px;padding:4px;box-shadow:0 8px 24px rgba(0,0,0,.15)}
.sb-ddlist label{display:flex;align-items:center;gap:8px;margin:0;padding:5px 8px;border-radius:6px;font-size:13px;font-weight:400;cursor:pointer}
.sb-ddlist label:hover{background:var(--chip)}.sb-ddlist input{width:auto;margin:0}
/* compact "Copied on replies" */
.sb-chips{display:flex;flex-wrap:wrap;gap:5px;align-items:center}
.sb-cc .sb-who{padding:1px 4px 1px 9px}.sb-none{font-size:12px}
.sb-x{display:inline;margin:0}.sb-x button{background:none;color:var(--muted);padding:0 4px;font-size:11px;line-height:1}.sb-x button:hover{color:var(--p-urgent)}
.sb-add summary{list-style:none;cursor:pointer;font-size:12px;color:var(--brand);padding:1px 6px}.sb-add summary::-webkit-details-marker{display:none}
.sb-add[open]{flex-basis:100%}.sb-add form{margin-top:6px}
/* Update card: every label on one line and every control the same height, so columns line up */
.td-side .sb-l{margin:0 0 5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.td-side #td-update select,.td-side #td-update input[type=date],.td-side #td-update .ss-input,.sb-dd summary{height:34px;box-sizing:border-box;font-size:13px}
.sb-dd summary{display:block;line-height:32px;padding:0 24px 0 9px;border-color:var(--input-border);background:var(--input-bg);color:var(--ink);border-radius:8px}
.td-side #td-update input[type=date]{padding:0 8px;border-radius:8px}
.sb-cb{display:flex;align-items:center;gap:8px;margin:0;font-size:13px}.sb-cb input{width:auto;margin:0}
.sb-two{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}
.td-side #td-update input[type=text],.td-side #td-update input[type=number]{height:34px;box-sizing:border-box;font-size:13px;padding:0 9px;border-radius:8px}
.td-side #td-update input[type=date]{min-width:0;width:100%}
/* note mode: the button matches the yellow note box */
.td-compose.is-note .td-send{background:#e6b800;color:#3d2e00}
.td-compose.is-note .td-send:hover{background:#d4a900}
/* Pending: reminder status */
.ws-pend{background:var(--s-pending-bg);color:var(--s-pending)}
.td-pend{color:var(--s-pending)}.td-pend b{font-weight:600}
/* dashboard: open tickets per tech, click to filter the list */
.dc-techs{display:flex;flex-wrap:wrap;gap:5px;align-items:center}
.dc-tech{display:inline-flex;align-items:center;gap:5px;border:1px solid transparent;cursor:pointer;color:var(--ink);font:inherit;font-size:12px;padding:2px 9px 2px 3px;line-height:1.4}
.dc-tech:hover{border-color:var(--brand)}
.dc-tech.on{background:var(--brand);color:#fff;border-color:var(--brand)}
.dc-tech .av-sm{width:18px;height:18px;font-size:9px}
.td-send2{white-space:nowrap;background:var(--alt-bg);color:var(--alt-ink);border:1px solid var(--line)}
.td-send2:hover{background:color-mix(in srgb,var(--brand) 18%,var(--alt-bg));color:var(--alt-ink)}
.td-compose.is-note .td-send2{background:#fff;color:#4a3700;border-color:#c99a00}
.td-compose.is-note .td-send2:hover{background:#fbeeb8;color:#3d2e00}
/* page headers: title on the left, buttons on the right, centered and natural size (they used to stretch to the title's height) */
.page-head{display:flex;justify-content:space-between;align-items:center;gap:10px 12px;flex-wrap:wrap;margin-bottom:14px}
.page-head h1,.page-head h2{margin:0}
.page-head>span,.page-head>div{display:flex;gap:6px;flex-wrap:wrap;align-items:center}
.page-head .btn,.page-head button{padding:7px 14px;font-size:14px;line-height:1.3;white-space:nowrap}
.page-head.sub{margin-bottom:8px}
/* search rows: buttons keep their own width instead of the 130px minimum meant for inputs and dropdowns */
.filters>button,.filters>.btn{min-width:0;white-space:nowrap}
/* district settings: section links above the title */
.set-jump{position:sticky;top:0;z-index:5;display:flex;flex-wrap:wrap;gap:6px;max-width:780px;margin:0 0 10px;padding:8px 0;background:var(--bg)}
.set-jump a{font-size:13px;padding:4px 12px;border-radius:99px;background:var(--card);border:1px solid var(--line);color:var(--ink);text-decoration:none;white-space:nowrap}
.set-jump a:hover{border-color:var(--brand);color:var(--brand)}
.set-jump a.on{background:var(--brand);border-color:var(--brand);color:#fff}
/* Admin: folding sections (base.html wraps each h2.set-sec) */
details.set-acc{border:1px solid var(--line);border-radius:10px;margin:10px 0;background:var(--card);scroll-margin-top:60px}
details.set-acc>summary{list-style:none;cursor:pointer;display:flex;align-items:center;gap:10px;padding:12px 14px;border-radius:10px}
details.set-acc>summary::-webkit-details-marker{display:none}
details.set-acc>summary::after{content:"▸";margin-left:auto;color:var(--muted);font-size:16px;transition:transform .15s}
details.set-acc[open]>summary::after{transform:rotate(90deg)}
details.set-acc>summary:hover{background:color-mix(in srgb,var(--brand) 6%,var(--card))}
details.set-acc>summary h2{margin:0 !important;font-size:15px}
details.set-acc[open]>summary{border-bottom:1px solid var(--line);border-radius:10px 10px 0 0}
.set-acc-body{padding:4px 14px 14px}
.set-acc-body>.card{box-shadow:none}
/* dashboard breakdown: say plainly these are open tickets */
.dc-bd-head{display:flex;flex-wrap:wrap;align-items:baseline;gap:4px 8px;font-size:13px;font-weight:700;color:var(--ink);padding-bottom:6px;margin-bottom:2px;border-bottom:1px solid var(--line)}
.dc-bd-head .dc-bd-n{background:var(--brand);color:#fff;border-radius:99px;padding:0 8px;font-size:12px}
.dc-bd-head .muted{font-weight:400;font-size:11px}
/* "?" role help that pops out */
.qhelp{display:inline-block;position:relative;vertical-align:middle;font-weight:400;text-transform:none;letter-spacing:0}
.qhelp summary{list-style:none;cursor:pointer;width:18px;height:18px;border-radius:50%;background:var(--chip);color:var(--chip-ink);font-size:12px;font-weight:700;line-height:18px;text-align:center;user-select:none}
.qhelp summary::-webkit-details-marker{display:none}
.qhelp summary:hover,.qhelp[open] summary{background:var(--brand);color:#fff}
.qhelp-pop{position:absolute;z-index:30;top:24px;left:-10px;width:340px;max-width:calc(100vw - 32px);background:var(--card);color:var(--ink);border:1px solid var(--line);border-radius:10px;padding:12px 14px;box-shadow:0 10px 30px rgba(0,0,0,.18);font-size:13px;line-height:1.45;text-align:left}
.qhelp-pop dl{margin:6px 0 8px}.qhelp-pop dt{font-weight:700;margin-top:6px}.qhelp-pop dd{margin:2px 0 0}
.qhelp-pop p{margin:0;color:var(--muted);font-size:12px}
h1 .qhelp-wrap{font-size:14px}
/* top menu: the section you're in is highlighted (button and the page inside its menu) */
header.top nav.mainnav>a.on,header.top .dd-btn.on{background:rgba(255,255,255,.2);color:#fff;font-weight:700;box-shadow:inset 0 -2px 0 #fff}
.dd-menu a.on{background:color-mix(in srgb,var(--brand) 14%,transparent);color:var(--brand);font-weight:700}
/* reports: wide tables scroll inside their card instead of pushing past the page */
.tbl-wrap{overflow-x:auto;max-width:100%}.tbl-wrap table{min-width:640px}
/* reports: word map */
.wordmap{display:flex;flex-wrap:wrap;justify-content:center;align-items:baseline;gap:4px 14px;padding:10px 4px;line-height:1.15}
.wordmap a{text-decoration:none;font-weight:600;white-space:nowrap}
.wordmap a:hover{text-decoration:underline}
.wm-1{color:color-mix(in srgb,var(--brand) 45%,var(--muted))}.wm-2{color:color-mix(in srgb,var(--brand) 70%,var(--muted))}
.wm-3{color:var(--brand)}.wm-4{color:var(--brand-d);font-weight:800}
/* reply box: 5-second undo before sending */
.td-compose{position:relative}
.td-countdown{position:absolute;inset:auto 0 0 0;display:flex;align-items:center;gap:12px;padding:10px 12px;background:var(--card);border-top:1px solid var(--line);border-radius:0 0 12px 12px;font-size:14px;font-weight:600;overflow:hidden}
.td-cd-bar{position:absolute;left:0;bottom:0;height:3px;background:var(--brand);width:100%;animation:td-cd 5s linear forwards}
@keyframes td-cd{to{width:0}}
.td-cd-undo{margin-left:auto;padding:5px 14px}

/* ticket thread: compact on long tickets */
.thread .av{width:30px;height:30px;font-size:11px}
.m-sysgrp{color:var(--muted);font-size:12px}
.m-sysgrp>summary{list-style:none;cursor:pointer;display:flex;align-items:center;gap:10px}
.m-sysgrp>summary::-webkit-details-marker{display:none}
.m-sysgrp>summary:before,.m-sysgrp>summary:after{content:"";flex:1;height:1px;background:var(--line)}
.m-sysgrp>summary span:after{content:" ▸"}.m-sysgrp[open]>summary span:after{content:" ▾"}
.m-sysgrp>summary:hover{color:var(--brand)}
.m-sysgrp ul{margin:6px auto 0;padding:6px 12px;list-style:none;max-width:560px;border-left:2px solid var(--line);display:grid;gap:3px}
.thread-older{margin:-2px 0 2px}
.thread-older>summary{list-style:none;cursor:pointer;text-align:center;font-size:13px;font-weight:600;color:var(--brand);padding:6px;border:1px dashed var(--line);border-radius:8px}
.thread-older>summary::-webkit-details-marker{display:none}
.thread-older[open]>summary{margin-bottom:12px}
/* AI suggestions button sits just left of Canned response */
.td-modes .td-ai{margin-left:auto;padding:3px 10px;font-size:12px;white-space:nowrap;background:var(--alt-bg);color:var(--alt-ink);border:1px solid var(--line)}
.td-modes .td-ai:hover{background:color-mix(in srgb,var(--brand) 18%,var(--alt-bg))}
.td-ai + .td-canned{margin-left:6px}
/* screenshots: thumbnail in the thread, pop-out viewer on click */
.lb{position:fixed;inset:0;z-index:3000;background:rgba(10,14,22,.85);display:flex;flex-direction:column;align-items:center;justify-content:center;padding:56px 20px 20px}
.lb img{max-width:100%;max-height:calc(100vh - 90px);border-radius:6px;box-shadow:0 10px 40px rgba(0,0,0,.5);background:#fff;cursor:zoom-out}
.lb-bar{position:absolute;top:0;left:0;right:0;display:flex;align-items:center;gap:8px;padding:10px 14px;color:#fff;font-size:14px}
.lb-bar span{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.lb-bar .btn{padding:5px 12px;font-size:13px}
.lb-x{background:none;color:#fff;font-size:28px;line-height:1;padding:0 6px}.lb-x:hover{background:rgba(255,255,255,.12)}
/* live updates: shown when the ticket changed while you were editing */
.td-live{flex:none;display:flex;align-items:center;gap:10px;padding:7px 16px;font-size:13px;font-weight:600;background:var(--s-new-bg);color:var(--s-new);border-bottom:1px solid var(--line)}
.td-live .btn{padding:3px 12px;font-size:12px;margin-left:auto}
/* requester portal: their other tickets */
table.mytix{width:100%;font-size:14px}table.mytix td{padding:6px 8px;border-top:1px solid var(--line)}table.mytix td:last-child{white-space:nowrap;text-align:right}
/* requester: click the name on the ticket to change it; their email shows beside it */
.req-dd{display:inline-block;position:relative}
.req-dd>summary{list-style:none;cursor:pointer;display:inline-flex;align-items:center;gap:4px;border-radius:6px;padding:0 4px;margin:0 -4px}
.req-dd>summary::-webkit-details-marker{display:none}
.req-dd>summary:hover{background:var(--chip)}
.req-edit{font-size:11px;color:var(--muted);opacity:0;transition:opacity .15s}
.req-dd>summary:hover .req-edit,.req-dd[open] .req-edit{opacity:1}
.req-pop{position:absolute;z-index:40;top:calc(100% + 6px);left:0;width:320px;max-width:calc(100vw - 40px);background:var(--card);border:1px solid var(--line);border-radius:10px;padding:12px;box-shadow:0 10px 30px rgba(0,0,0,.18);font-size:13px}
.req-pop select{width:100%}
.req-mail{font-size:12px}
/* Update card: auto-save countdown */
.sb-autosave{display:flex;align-items:center;gap:8px;margin-top:4px;padding:8px 10px;border-radius:9px;background:var(--s-new-bg);color:var(--s-new);font-size:13px;font-weight:600}
.sb-autosave[hidden]{display:none}
.sb-autosave .btn{padding:4px 10px;font-size:12px}.sb-as-now{margin-left:auto}
/* #commands menu in the reply box */
.cmdhelp summary{width:auto;height:auto;border-radius:6px;padding:0 6px;font-size:11px;line-height:18px;background:var(--chip);color:var(--chip-ink)}
.cmdhelp .cmd-pop{top:auto;bottom:24px;left:0;width:380px}
.cmd-list{display:grid;gap:2px;margin-top:8px;max-height:300px;overflow:auto}
.cmd-item{display:flex;gap:10px;align-items:baseline;text-align:left;background:none;color:var(--ink);padding:5px 8px;border-radius:6px;font-size:13px}
.cmd-item:hover{background:var(--chip)}
.cmd-item code{min-width:118px;font-weight:700;color:var(--brand)}.cmd-item span{color:var(--muted)}
/* reply box: time spent is its own group, clearly apart from "Set to Pending" */
.td-time-in{margin-left:10px;padding-left:16px;border-left:1px solid var(--line);gap:6px}
.td-time-l{font-size:12px;font-weight:600;color:var(--muted);margin-right:2px;white-space:nowrap}
/* requester home */
.mh-alerts{margin:8px 0 0 18px;padding:0}.mh-alerts li{margin:3px 0}
.mh-kb input[type=search]{flex:1}
/* admins' "View as" */
.viewas-bar{position:relative;z-index:1;display:flex;align-items:center;justify-content:center;gap:14px;flex-wrap:wrap;padding:8px 14px;background:#7c2d12;color:#fff;font-size:14px}
.viewas-bar form{margin:0}.viewas-bar .btn{padding:4px 12px}
.u-acts{display:flex;align-items:center;justify-content:flex-end;gap:18px;white-space:nowrap}.u-acts form{display:contents}
.linkbtn{all:unset;color:var(--link);cursor:pointer}.linkbtn:hover{text-decoration:underline}
.linkbtn:focus-visible{outline:2px solid var(--link);outline-offset:2px;border-radius:3px}
/* the top bar (and its dropdown menus) always sits above page content and notice bars */
header.top{position:relative;z-index:100}
/* knowledge base audience */
.kb-tabs{display:flex;gap:6px;flex-wrap:wrap;margin:0 0 10px}.kb-tabs a{padding:5px 12px;border-radius:99px;background:var(--chip);color:var(--chip-ink);font-size:13px;font-weight:600}
.kb-tabs a span{opacity:.7;margin-left:4px}.kb-tabs a.on{background:var(--brand);color:#fff}.kb-tabs a:hover{text-decoration:none}
.badge.kb-staff{background:#fde3c8;color:#6b3410}.badge.kb-all{background:#d6f5df;color:#14532d}
/* AI suggestion notes fold away */
.m-ai summary{cursor:pointer;font-weight:600;padding:6px 10px;border-radius:8px;background:var(--surface-2);display:inline-block}
.m-ai[open] summary{margin-bottom:6px}.m-ai[open] summary .muted{display:none}
/* scheduled appointments */
.appt-when{margin:0 0 8px;padding:8px 10px;border-radius:8px;background:var(--surface-2);font-size:14px}.appt-when.held{border-left:3px solid var(--brand)}
.appt-form input,.appt-form select{width:100%}.sb-appt .appt-dd>summary{cursor:pointer;color:var(--link);font-weight:600}
.badge.ws-appt{background:#dbeafe;color:#1e3a8a}
/* chromebook lookup */
.cros-row{padding:6px 0;border-bottom:1px solid var(--line);font-size:13px}.cros-row:last-of-type{margin-bottom:6px}
.badge.cros-off{background:#fde3e1;color:#7a1a14}.cros-form input{width:100%;margin-bottom:6px}
.td-slack{font-weight:600}
.kbc-list{max-height:420px;overflow:auto;display:flex;flex-direction:column;gap:4px}.kbc-list label{font-weight:400}
.gs-steps li{margin:6px 0}
/* integration previews */
.ig-preview{margin:4px 0 10px}.ig-preview summary{cursor:pointer;color:var(--link);font-size:13px;font-weight:600}
.ig-prev-box{margin-top:6px;border:1px dashed var(--line);border-radius:10px;padding:8px 12px;background:var(--surface-2)}
.ig-prev-where{display:block;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted,#6b7280);margin-bottom:4px}
.ig-prev-box pre{margin:0;white-space:pre-wrap;font:13px/1.5 inherit;font-family:inherit}
/* integrations: one collapsible card each */
.ig-card{padding:0}.ig-card>summary{list-style:none;cursor:pointer;display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:14px 18px}
.ig-card>summary::-webkit-details-marker{display:none}.ig-card>summary::before{content:"▸";color:var(--muted,#6b7280);transition:transform .15s}
.ig-card[open]>summary::before{transform:rotate(90deg)}.ig-name{font-weight:700;font-size:16px}.ig-blurb{flex-basis:100%;font-size:13px;margin-left:20px}
.ig-card[open] .ig-blurb{display:none}.ig-body{padding:0 18px 16px}.badge.ig-on{background:#d6f5df;color:#14532d}
.remote-row{margin:0 0 8px}.remote-row .inline{font-size:13px}
.sb-cc-in{margin:0 0 12px;padding-bottom:12px;border-bottom:1px solid var(--line)}.sb-cc-in .sb-l{display:block;margin-bottom:4px}
.sb-x-btn{background:none;border:0;padding:0 2px;margin-left:3px;cursor:pointer;color:var(--muted,#6b7280);font-size:12px}.sb-x-btn:hover{color:var(--bad,#b91c1c)}
.sb-cc-in{border-bottom:0;padding-bottom:0}
.appt-form input[type=checkbox]{width:auto}.appt-check{display:flex;align-items:center;gap:8px;font-weight:600;margin:10px 0 4px}
td.drag{cursor:grab;color:var(--muted,#6b7280);user-select:none;text-align:center}tr.dragging{opacity:.5}
/* staff changes: the flow at a glance */
.ob-flow{list-style:none;padding:0;margin:0 0 16px;display:grid;grid-template-columns:repeat(4,1fr);gap:8px;counter-reset:ob}
.ob-flow li a{display:block;height:100%;padding:10px 12px;border-radius:10px;background:var(--card);border:1px solid var(--line);color:var(--ink)}
.ob-flow li a:hover{text-decoration:none;border-color:var(--brand)}.ob-flow li a b{display:block}.ob-flow li a b::before{counter-increment:ob;content:counter(ob) ". "}
.ob-flow span{display:block;font-size:12px;color:var(--muted,#6b7280);margin-top:2px}
@media(max-width:760px){.ob-flow{grid-template-columns:1fr 1fr}}
.ob-n{display:inline-block;min-width:28px;padding:1px 7px;margin-right:6px;border-radius:99px;background:var(--brand);color:#fff;font-size:12px;text-align:center;vertical-align:2px}
.ob-sub{display:flex;gap:4px;flex-wrap:wrap;margin:-4px 0 14px;padding:4px;border-radius:10px;background:var(--surface-2);width:fit-content;max-width:100%}
.ob-sub a{padding:5px 12px;border-radius:8px;font-size:13px;font-weight:600;color:var(--ink)}.ob-sub a:hover{text-decoration:none;background:var(--card)}
.ob-sub a.on{background:var(--card);color:var(--brand);box-shadow:0 1px 2px rgba(0,0,0,.12)}

.vo-fs{border:0;margin:0;padding:0;min-width:0}.vo-fs button,.vo-fs .btn,.vo-fs input[type=submit]{display:none}.vo-fs textarea,.vo-fs select,.vo-fs input{opacity:.7}
.vo-bar{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.linked-bar{background:#fff1c7;color:#5b3a00;border-bottom:2px solid #e0a800;padding:10px 16px;font-size:15px;display:flex;gap:14px;align-items:center;justify-content:space-between;flex-wrap:wrap;position:sticky;top:0;z-index:55}.linked-actions{display:flex;gap:8px;flex-wrap:wrap}.linked-back{background:#b45309;color:#fff;font-weight:700}.linked-back:hover{background:#92400e;color:#fff;text-decoration:none}

.addr-more{margin:8px 0 4px;padding:10px 14px;border:1px solid var(--line,#d9dee5);border-radius:8px;background:var(--surface-2,#f6f8fb);font-size:14px}.addr-more ol{margin:0 0 0 18px;padding:0;line-height:1.6}.addr-more li{margin-bottom:6px}.addr-dns{margin:6px 0;max-width:620px}.addr-dns td,.addr-dns th{padding:5px 8px}
.dns-ok{color:var(--ok,#1a7f37);font-weight:600}.dns-bad{color:var(--bad,#b42318);font-weight:600}

.dd-accts{margin-left:auto;margin-right:10px}.dd-accts .dd-btn{color:#dbe6ff}.dd-menu.dd-right{left:auto;right:0;min-width:260px}.dd-item{display:flex;flex-direction:column;align-items:flex-start;width:100%;text-align:left;background:none;color:var(--ink);padding:8px 12px;border-radius:8px;font-size:14px;cursor:pointer}.dd-item span{color:var(--muted);font-size:12px}.dd-item:hover{background:var(--line)}.dd-note{padding:8px 12px;color:var(--muted);font-size:13px}.dd-manage{border-top:1px solid var(--line);margin-top:4px}